Hosting Policy
Last Updated: 25th July 2026
We look after the technical side of your website so you can focus on your business. Every Free Website Foundry customer receives the same hosting, maintenance and personal support package.
Your package includes:
- Managed WordPress hosting on a secure server optimised for WordPress and PHP.
- Up to 10GB of storage, with capacity for approximately 50,000 monthly visits.
- High-speed SSD storage and website caching.
- A free SSL certificate.
- Security measures, including firewalls and malware scanning.
- Automated weekly backups.
- Monthly maintenance covering WordPress, your theme and supported plugins.
- Image optimisation using ShortPixel Premium.
- Search optimisation tools through Rank Math Premium.
- Performance optimisation using WP Rocket.
- Uptime monitoring, with alerts to us if your website becomes unavailable.
- Monitoring for broken links and 404 errors.
- An SEO and analytics dashboard, with monthly reporting.
- Training materials and guidance for managing your website.
- Help with small changes to existing text and images.
Keeping your website supported
We support the WordPress setup, theme and plugins supplied as part of your completed website, alongside anything we subsequently agree to add and maintain.
If you install additional plugins or arrange changes to the website’s design, code or functionality independently, those additions fall outside our standard support. We’ll always do our best to help, but investigating or fixing issues caused by them may require separately agreed work.
This doesn’t affect the small text and image updates included in your package, or your ability to update content using the editor as shown in our training.
Most customers won’t need to worry about this. If you’d like to develop your website further, speak to us first. We can help you find an approach that works with your existing website and explain how it will be supported.
Our telephone and email support hours are Monday to Friday, 10am to 6pm. We aim to resolve routine support requests within three working days. More complex issues or those involving another provider may take longer, and we’ll keep you informed.
Frequently Asked Questions
Here are some of the more commonly asked questions. If you have any others, please don’t hesitate to contact us.
Will there be any downtime when switching?
We plan the switch carefully to keep disruption to a minimum, keeping your existing website available wherever possible until the new one is ready.
The final switch is usually completed within a 24-hour window once we have the access and information we need. Domain changes can take longer to become visible everywhere, so we’ll explain what to expect before we begin.
Do I need to manage anything myself?
You don’t need to handle the technical maintenance. We take care of hosting, updates, security and backups.
If you need a small change to your website’s text or images, send it across and we’ll help. If you prefer to make updates yourself, we can show you how. For larger changes or new functionality, we’ll discuss what’s involved before any work begins.
What if I need help after switching?
We’re still here for you. Contact us by telephone or email during our support hours and we’ll help you work through any questions or problems.
Looking after your website after launch is part of the service.
Where are you based?
We’re based in Chorley in the North West, and we work with businesses across the UK.
You’re welcome to arrange a visit, or we can meet online wherever you’re based. And if we’re meeting in person, the coffee’s on us.
